Support

Our technical and customer service teams are available to answer your queries 24 hours a day, seven days a week, year round.  Our Virtual IT package differs slightly from other Primus Business solutions, as customers may refer to an online Instant Messaging service for technical support. 
For other queries – including fault reporting and service updates – business customers should contact their account manager who will personally address any issue that may have arisen.   
If you are calling to report a fault, please help us by having the following information ready:

• Your company name and contact
• A Brief Description of the fault and whether it’s intermittent or continuous